SAME-DAY SHIPPING DEADLINE Same-Day Shipping at no cost** if orders are placed and processed before the following times:
LOCATION Same Day Deadline Web Orders Deadline CHARLOTTE, NC 5:00pm EST 1:00pm EST
STRONGSVILLE, OH 5:00pm EST 1:00pm EST
WINDSOR, CT 5:00pm EST 1:00pm EST ORLANDO, FL 5:00pm EST 1:00pm EST
POMPANO BEACH, FL 5:00pm EST 1:00pm EST
MESQUITE, TX 5:00pm EST 1:00pm EST
FRESNO, CA 4:00 pm PST 1:00pm PST
LAS VEGAS, NV 4:00pm PST 1:00pm PST CHICAGO, IL 5:00pm CST 1:00pm CST
*UPS, FedEx, and Surepost only. USPS can add 1-2 additional days for processing and pickup. **For direct ship orders-Minimum $250 for free shipping excluding drinks. $2.50 surcharge on all orders excluding split orders (where the first order will be assessed a surcharge, the remaining orders will not) **For Web Fulfillment- no minimum, customer pays freight. $1.50 surcharge ( main order only, split ships waived surcharge) only, split ships waived surcharge)
All returns must be received at the Plantation, FL location within 60 days of purchase. Please call 954-789-0436 and provide the following information:
Product Description / Product Code and Quantity
Dates of Purchase ( all returns must be must be within 60 days of purchase)
Reason for Return ( damage, incorrect, customer error end user, etc.)
*All customers must have a return authorization number for any return issue such as damaged, incorrect, not selling, end user, etc.
Please mark the outside of returned boxes with the RA# (return authorization)
Packages without RA#'s clearly marked on packages will be refused.
All returns must be mailed within 45 days from when customer receives RA#.
Customers are responsible for shipping charges on products being returned due to customer error or customer(end user) dissatisfaction.
No COD returns will be accepted.
If a C.O.D. shipment is refused, there is a $20.00 restock/re-ship fee.
A 10% restocking fee will be applied to ALL returns.
Returned merchandise must not be marked in any manner and in a resalable condition (other than damages or end user returns)
Closeout and Discontinued items may not be returned.
No Cash refunds given on returns
Please ship your return to the address: Rock Solid Advice, LLC 80 Commodore Drive Apt. 415 Plantation, FL 33325 *There will be a $25.00 charge on any checks returned from your bank as non-payable for any reason.
Your account will automatically change to C.O.D./cash-only for 30 days.
The account will return to regular C.O.D. if the check clears the second deposit.
If the check does not clear, your account may be changed to C.O.D./cash-only indefinitely.
To make sure that your problems are handled as quickly and effectively as possible, please follow these guidelines:
Damages or discrepancies in our shipments must be reported to our office within 24 hours. [Phone954-789-0436]
Discrepancies must be reported immediately
Shipments are checked, rechecked and initialed on the packing slip by an inspector before they leave our warehouse. Please have this packing slip (with order number) available when contacting us regarding any problems.
In case of damage or breakage: save all packing materials and damaged products so that UPS can inspect.
All merchandise is carefully packed before leaving our warehouse.
Freight companies will not accept shipments unless the number of cartons agrees with the number of cartons on the bill of lading.
Responsibility for safe delivery of your shipment is assumed by the carrier upon acceptance of the shipment by the carrier.
We cannot be liable for case shortages or damages that occur after the merchandise has left our warehouse.